Effective Date: 25th November, 2024
1. Introduction
Welcome to TORFEO (“we,” “our,” “us”). At TORFEO, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website and services.
By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms herein, please do not use our services.
2. Information We Collect
2.1. Information You Provide
- When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
- If you subscribe to our newsletter, we will collect your email address.
- When you leave comments on the site, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.
2.2. Information Automatically Collected
- We may collect information about your interactions with our website, including your IP address, browser type, and referring URL. We may also use cookies and similar technologies to collect data.
2.3. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
3. How We Use Your Information
We use your information for various purposes, including:
- Processing orders and payments.
- Providing customer support and responding to inquiries.
- Sending you order confirmations, shipping notifications, and updates.
- Sending you promotional offers, newsletters, and marketing communications (you can opt out at any time).
- Analyzing website usage to improve our services and user experience.
- Complying with legal obligations.
4. Sharing Your Information
We may share your personal information with:
- Payment processors to facilitate transactions.
- Shipping carriers to deliver your orders.
- Marketing and advertising partners for promotional purposes.
- Legal authorities when required to comply with applicable laws and regulations.
Also, when you leave a comment, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
- Visitor comments and reviews may be checked through an automated spam detection service.
- If you request a password reset, your IP address will be included in the reset email.
5. Data Security
We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.
6. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website while placing order, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. Your Choices
- You can access, correct, or update your personal information by logging into your TORFEO account.
- You can opt out of receiving marketing communications by using the “unsubscribe” link in our emails.
- You can set your browser to block cookies or alert you when cookies are being sent, but this may affect your experience on our website.
- You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
- You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take appropriate steps to remove such data.
10. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. We encourage you to review this Privacy Policy periodically for updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: [email protected].